Frequently Asked Questions
The IBE® Method Difference
What’s the difference between IBE® and other “invisible” methods?
IBE® was created with the health of the client’s scalp and hair at the top of our list. We create a unique track that focuses on flexibility and equal weight distribution. Our track is durable and is easily maintained due to the continuous track. We believe that minimal points of contact equal maximum points of damage. Unlike other traditional beaded weft methods, with IBE® there is no contact of a bead with the scalp at any time. Because of that, as well as our focus on proper tension, IBE® is a much more comfortable extension experience for guests.
With IBE®, our focus is on the precision of stitching and beadwork which allows for a longer time in between move ups.
How is an IBE® flip up different then others?
Invisible Bead Extensions® is known as the “Original Flip Up” for good reason. It is the first Patented extension method to show a beadless flip up. We were the first to truly research and develop a method which put the safety of the clients hair and scalp first. We were the first to be transparent with our grow out, showing the world what our guest’s extensions look like at 6, 10, 16, and 26 weeks! Nothing to hide here!
Many methods have tried to copy the IBE® flip up but we are confident that what is taught here remains the best. Our attention to detail is unmatched. Our emphasis on proper tension and placement is not found in any other extension training system. Our authenticity will never be in question, for we know that we created this to solve the problems with other methods and training systems, not to just copy a photo.
How is your training program unique?
We don’t believe our method can be taught or learned in a day. For this reason, we created our education videos for you to watch as many times as you’d like from anywhere in the world. We start off on the right track by pairing you with a private IBE® mentor who will be there to help you every step of the way. From start to finish, you’ll get all the support you need.
General Questions
Is IBE® the same as hand tied extensions?
Hand-tied extensions is the TYPE of weft used; IBE® is the method.
Can I do IBE® with flat wefts or machine tied wefts?
IBE® was created specifically for the use of hand-tied and micro wefts. Every single measurement, stitch, and placement is done with only the use of hand-tied or micro wefts. If another type of weft is used, we cannot guarantee the full IBE® experience will be met.
How often do I need to get my extensions reinstalled?
We recommend your first follow-up appointment at 7 weeks. At that time, your stylist will evaluate your grow-out and determine if you can go longer in between appointments. On average, one has their rows reinstalled between 8-10 weeks.
How long does the hair last?
Quality hand-tied and micro weft hair will last on average 7-12 months with proper styling care and the proper use of professional hair products. The hair we have in our IBE® online store is the highest quality hair on the market and we can only vouch for that. There are many types of hair on the market with different origins, so make sure you’ve researched the company if you look outside our store.
How much does IBE® cost to get installed?
IBE® is not a one price fits all. Pricing is different for everyone and is dependent on many factors. Contact your certified stylist of choice from our stylists locator and they will set up a consultation appointment to go over everything with you.
I had an IBE® install and it looks nothing like your pictures, what should I do?
First, verify that your stylist is indeed on our locator and certified. Second, if you’re unhappy with your install we recommend contacting your stylist and let them try to make it right. If you do not wish to see them again, find another stylist on our locator map. We provide the same in depth education to all of our stylists. Unfortunately, some choose to further their education and practice… others do not and this is out of our control.
What products do you recommend using on my extensions?
We recommend using Goldie Locks®. These products focus on enhancing the experience you can have with your hair, from the inside out. Not only does this product line encompass internal well-being and balance, but it provides added support and hydration to your hair extensions, by offering an entire line of luxury hair care. Find more info on Goldie Locks® at https://goldielocks.com/
What if I have a problem with my IBE® stylist.
Unfortunately we have no control over every stylist and how they run their business. If you are unhappy with your stylist first contact them and see if they can make it right with you. If they cannot, find another stylist on our locator.
Is there a number to call to speak with someone regarding questions/problems?
We do not have a landline. Any questions/problems can be answered through our customer service at support@invisiblebeadextensions.com.
What is the refund policy for IBE® Education?
There are no refunds for IBE® Certification. Once the first payment has been made and you’ve been given access into the education, no refunds will be issued.
How can I contact support with questions?
To reach support at IBE®, send an email to support@invisiblebeadextensions.com.
To reach support at Goldie Locks®, send an email to hello@goldielocks.com
I enrolled in IBE® but never completed the course, can I come back to finish my certification?
Yes! We would love to have you back. If it has been over 6 months since you’ve communicated with your mentor, there will be a re-enrollment fee of $1000 to complete the course.
Admission & Getting Started
Do I need to have my cosmetology license to learn IBE®?
You must be a licensed cosmetologist in your state to enroll or almost done with your cosmetology school program. You may enroll in the course while in school, but will not be certified until you are officially licensed.
Do I need to have extension experience to apply?
Absolutely not! Some of our best stylists have been those who’ve never picked up a needle and thread before.
Can I apply while I am still in cosmetology school or working as an apprentice to become licensed?
Yes, you may enroll in the course and work with your mentor, but you will not be certified until proof of licensure.
How can I increase revenue and clientele growth for my salon?
By becoming an IBE® SALON, you gain access to exclusive benefits such as our large-scale discount program, private Beyond Certification Course at the IBE® Education Center, and inclusion on the STAR locator pin map. These perks help attract more clients and boost your salon’s revenue.
Can I apply if I don’t speak English?
Our training videos are available in English and Spanish, so you do need to be fluent in one of those to get the most of your training. However, if you are comfortable speaking a different language, you can work with a translator app and your mentor to make sure you feel confident with the method. Our current mentors speak English, but work with the translator app frequently.
When will I hear back about my application?
Our current waitlist is 7-10 days. After that someone from our Admissions team will contact you via text message.
How long does the course take to complete?
We want you to set a goal to complete within 8 weeks. But within those time frames, it’s really up to you and the time you set aside to work on your certification. Some finish in as little as a week! As long as your communication with your mentor is constant, you have as much time as you need to complete your training.
Please note: If 8 weeks goes by without communication with your mentor, your access to the videos will be revoked and you will need to reach out to your mentor to reinstate your enrollment. If 6 months pass without any active communication, there will be a re-enrollment fee of $1000 to begin the program again.
Can I do in-person training?
Yes! Once you complete IBE® certification, you can attend in-person classes at the IBE® Education Center in St. George, UT. Beyond Certification is a 1-day class included at no cost for IBE®-certified stylists who attend in St. George, UT, within one year of their certification. For those attending in Iowa, the class is available at an additional cost.
If you do not enroll within one year of certification and still wish to attend this class, a class enrollment fee of $750 will apply.
Visit IN-PERSON CLASSES on the IBE® website for more information.
I just enrolled! When will I receive my starter kit?
We ship starter kits within 24 hours upon enrollment. You will typically receive your kit within 3-5 business days.
What comes in the starter kit?
The starter kit will come with everything you need to get started with the exception of a mannequin head. A triple set of custom-fabricated pliers, bead removal tools, 3 colors of custom beads, thread, clips, practice wefts, and everything else you need to work through your certification.
Stylist Designations
How do I become an IBE® Certified Stylist?
Once you are accepted into the program, you will begin the one-on-one mentorship with your hand selected IBE® mentor. This mentor is dedicated to you! IBE® brings a hybrid of technology and one-on-one mentoring to your education experience. All IBE® modules and training sessions are shot in high definition and broken down into 3 different certification sections. You can pause, stop, rewind and work at your own pace and always have a front-row seat. Once you’ve completed the course with your mentor, you’ll have officially earned your certification and become an IBE® Certified Stylist!
How do I become an IBE® Master Technician?
To advance from Certified Stylist to Master Technician, you must complete the full IBE® Masters Technique Course which includes submitting all of the required rows to your IBE® technique mentor and receiving their approval. Once that is completed, your designation on the map will automatically change and you will receive your certificate in the mail. For completion of Business, Color, and Cutting, your designation does not change.
How do I become an IBE® Elite Artist?
The opportunity to advance from Master Technician to Elite Artist is available two times a year. To qualify, you must:
1. Confirm that you are currently a Master Technician.
2. Confirm that you have graduated all four IBE® Masters courses.
3. Maintain an active Boost Membership.
4. List “IBE® Elite Artist” on your website and all social media platforms.
5. Continue to uphold the IBE® User agreement.
6. Uphold the IBE® Culture agreement.
How do I become an IBE® Platform Educator?
The pillars of IBE® are Community, Integrity, and Mastery. The Platform team was designed for IBE® stylists who already embody these principles and those who innately align with the brand ethos and demands of proficiency. We are actively searching for the IBE® Elite Artist that is already supporting and leading stylists in this community.
For these reasons, the role of Platform Educator will be a designation that is invitation only. If you want to be a part of the team, be a guiding presence and show up.
IBE® Masters Program
Can I register for Masters if I am not yet certified?
No, you must be completely certified to join the Masters program.
I enrolled in Masters, now what?
Upon enrollment, you will be added to a private class forum in our IBE® Stylists app. Your Masters kit will be mailed out 2 weeks before classes start. Check the app for details and updates.
What is required for Masters Business, Color and Cutting:
You will be required to view the 6 virtual classes and 6 LIVE Zoom Masterminds. If you cannot make the live zoom, you will be required to watch the replay. There will be accountability assignments for each class. You will not receive your Masters certificate unless you have completed the 6 assignments by the due date.
What is required for Masters Technique:
You will be required to view the 6 virtual classes and 6 LIVE Zoom Masterminds. If you cannot make the live zoom, you will be required to watch the replay. You will not receive your Masters certificate until all your rows are completed and your Technique mentor passes you off. Additionally:
- You must be willing and able to complete the program within one year. This would require a minimum of 10 clients. If you have less than 10 clients or have a big reduction in clientele for unforeseen circumstances, please communicate with your technique mentor and we will adjust your timeline.
- Communication needs to be active. We strongly suggest communication is happening at least bi-weekly with your technique mentor and practicing on mannequins if there are no clients. If there is a break in communication for a period of over 8 weeks, you will be considered inactive and will lose access to your mentor and the Masters technique videos. You will need to reach out to support@invisiblebeadextensions.com to regain access and recommit to completion with your technique mentor.
- Communication for leaves of absence is required. You will need to let your technique mentor know via WhatsApp if you plan on taking an 8 week or more break. Leaves of absence can be, but not limited to, maternity leaves, relocation, medical leave, etc.
When are the Master enrollment dates for each session?
2025 Courses:
Enrollment: October 2024; Course Dates: January-April 2025
Enrollment: April 2025; Course Dates: August-October 2025
How often are Masters sessions held?
Our Masters sessions are held in February and August.
What is the refund policy for Master Classes?
There are no refunds for Masters. If needed, we will make a one time exception to withdraw from a course and you’ll receive a credit to your account for a future online or in person class. Please note, one month prior to classes starting, no changes allowed.
Store Orders & Shipping
Who do I talk to about an IBE® Store return?
Please read the Refund & Returns Policy
Can I return hair?
For all unopened hair, we can accept returns initiated within two weeks from the date the order was delivered. Due to federal regulations, once any ties have been cut, removed, or altered from any original bundling of hair, we are unable to accept returns or exchanges. For returns please read the Refund & Returns Policy and then visit our Return/Exchange Center to submit your request.
What happens when my package doesn’t arrive on time?
Packages do get lost sometimes. Please allow 7-10 business days for a lost package to arrive. If your package hasn’t arrived within 7-10 business days, we will gladly ship a new order or refund. You can also notify support@invisiblebeadextensions.com and we will help you track or replace the order.
What does shipping protection provide?
When you check out of the IBE® store you have the option to purchase shipping protection. If you purchase shipping protection and your package doesn’t arrive on time your shipping protection will provide IBE® to ship you a new order or refund you.
Should I ship to my salon or home address?
We recommend shipping to your home address. We’ve noticed items not arriving on time, getting lost or stolen delivered to the salon address. Please note; some mailing companies do not deliver on weekends to businesses.
IBE® Boost
What do I get as a boost member?
As a Boost member, you’ll receive premium placement on our IBE® Stylist Locator map, ensuring maximum visibility. You’ll also have access to our Continued Education Portal, offering everything from tips and tricks to personalized troubleshooting videos for your guests. Enjoy a 30% discount on shopIBE® (excluding hair), along with exclusive education on topics like business, color, cutting, and technique. Plus, the Art of Texture and Crown Collection courses are included with your membership.
Where do I find the IBE® app?
Search “IBE® Stylists” in the app store on your mobile device. You’ll sign in with the same email and password that you use on the IBE® website.
I just completed my certification, when will boost start?
Your boost membership will start within 48 hours after completing certification. We will send you a text and email as soon as it’s all set up and ready to go.
Can I access the forums in the app before I get certified?
No, you need to be certified to have access to the forums as a boost member.
I’m a boost member, but the app still says I’m not?
Sign out and then sign back in, it may just need a quick update.
I need to update my info on the map, how do I do that?
You can sign into your profile on the IBE® website to change all of your info that shows on the map. Go to www.invisiblebeadextensions.com and click the profile icon on the top right of the page to login. Once logged in, you’ll see where you can edit all of your personal and salon information.
I need to change my card that you have on file, how do I do that?
You can update your billing info in your profile on the IBE® website. Go to https://www.invisiblebeadextensions.com/ and click the profile icon on the top right of the page to login. Once logged in, you’ll see where you can edit all of your billing info.
I’m certified in IBE® but my name is not showing on the stylist locator.
Sign into your profile on the IBE® website to add or update your salon information. The information that is listed there is what will populate your location and name on our map. Please note, if you choose to join the boost program, you will receive a map marker and your contact information will be posted on the locator; If you choose not to join boost, only your name will show in the directory.
How do I cancel or reactivate my boost membership?
Send an email to support@invisiblebeadextensions.com and they will be able to help you out.
IBE® Hair
I’m having a problem with my hair extensions purchased from the IBE® store! What can I do?
Please reach out to the IBE® stylist that installed your hair extensions. He or she can then reach out directly to us by emailing support@invisiblebeadextensions.com. *We will not respond to questions from clients.
How do I take good care of my hair?
We recommend brushing your hair 3-4 times a day and then braiding it before you go to bed. It’s also best to sleep on a silk pillowcase or use a silk bonnet. Make sure to always use professional products, we recommend GoldieLocks as it is formulated for extensions first. Extensions require ultra hydrating products. Stay away from anything reparative, as this usually means protein is present which is not recommended for use on hair extensions. Also stay away from Keratin products as well as Olaplex.
Will the wefts match your hair color?
Proper consultation is so important for color matching, so be sure to go to an IBE® stylist who has an appropriate color ring.
Are they long lasting?
Hand tied hair extensions typically last between 7-12 months, depending on how you care for them. It is very important to use professional hair products on hand tied extensions and follow all maintenance instructions from your stylist.
Does the curl pattern relax with your wefts?
No, our curly hair does not relax. So make sure the texture match is correct upon consultation.
Can I razor cut this hair?
We never recommend razor cutting curly hair. You can however razor cut our straight hair. *It is always recommended to use a fresh razor for every haircut when using a razor.
What is your return policy?
Please refer to our return policy here: https://shop.invisiblebeadextensions.com/policies/refund-policy
Who should I contact for restock information?
We notify stylists of restock information through our Instagram, email, text and IBE® Stylists App. If you are a BOOST member you will get restock information 24 hrs prior to everyone else. You can also use the ‘Notify Me’ button on the item information page.
IBE®️ Salon Certification
How can I increase revenue and clientele growth for my salon?
By becoming an IBE® SALON, you gain access to exclusive benefits such as our large-scale discount program, private Beyond Certification Course at the IBE® Education Center, and inclusion on the STAR locator pin map. These perks help attract more clients and boost your salon’s revenue.
What educational resources do you offer for salon owners and stylists?
As an IBE® SALON you gain access to a private hands-on education class at the IBE® Education center. You and your stylists also have the opportunity to be a part of our Boost education program which includes monthly education classes, tips and tricks, and ongoing support from our educators as well as founder and creator, Mckenzie Turley. IBE® also offers many advanced education opportunities such as our Masters programs and bootcamps.
How can I effectively market my salon with IBE®?
We provide a connection with salon owners in the IBE® app to discuss marketing funnels, stylist commissions and processes, and more. By joining this group of existing salon owners, you will find inspiration to market your salon as the best in the area.
What are the benefits of joining the IBE community?
By joining the IBE® community, you become part of a network of industry professionals dedicated to excellence and innovation. You’ll have access to valuable resources, networking opportunities, and ongoing support to help you succeed in the competitive beauty industry. Plus, you’ll enjoy exclusive perks and discounts designed to enhance your salon’s success.
IBE®️ Scholarship
How can I apply for the IBE® Scholarship?
To apply for the IBE® Scholarship, an IBE® Platform Educator must visit your school to give a presentation about the program. After the presentation, students will be provided with a QR code and the application details.
What if an IBE® educator has not visited my school?
Unfortunately, students from schools that have not had a visit from an IBE® Platform Educator are not eligible to apply for the scholarship. We recommend speaking with your school administration about inviting an IBE® educator for a presentation. You can find the application HERE.
What does the scholarship cover?
The scholarship covers $1700 off the total cost of the IBE® certification. This helps reduce the financial burden for students entering the industry.
Who is eligible for the scholarship?
Eligibility is restricted to current cosmetology school students who attend a school that has hosted an IBE® presentation.
How often do Platform Educators visit schools?
Educator visits are scheduled based on demand and availability. If your school is interested in hosting a presentation, they can contact IBE® support HERE to arrange a visit.
What should I expect during the educator’s visit?
During the visit, the IBE® educator will provide an overview of the IBE® certification program, discuss the scholarship opportunity, and answer any questions students may have. This presentation can be tailored specifically for your school, offering the potential to include a cutting or color demonstration, or even a business-focused session. This will give students valuable insights into the benefits of becoming IBE® certified, as well as skills to put into practice after graduation.
How will I know if I’ve been awarded the scholarship?
After applying, selected students will be notified via email to schedule an interview with our admissions director. Further instructions will be provided to complete the certification process.
When is the best time to apply?
In order to qualify for the scholarship, you must apply while you are currently in school. Applications received after your graduation date will not qualify.
How long is the application good for?
The application will expire 6 weeks after your graduation. If you are unable to purchase the IBE® course during this time, you will need to pay full price for the certification.
When will I receive my certification?
Your IBE® Certification will be granted when you have graduated cosmetology school and have an active license.
What do I do in the meantime, until I am fully certified?
We encourage you to keep practicing. Those who complete the IBE® Certification course early in their schooling may need to show additional work upon graduation and licensure. You will NOT be able to offer IBE® until you are fully certified.
IBE®️ Travel & Accommodations
What airport should I fly into for the IBE® Education Center?
You can fly directly into St. George, UT (SGU) or you can fly into Las Vegas, NV (LAS) which is a 2 hour drive from St. George. Note the hour time difference between UT and NV.
Where should I stay when coming to a class at the Education Center?
We highly recommend staying at The Advenire, Inn on the Cliff, or Red Mountain Resort. All of these places are within minutes of the IBE® Education Center and are worth visiting. There are also several other hotels and AirBnB’s close by; for reference, our address is 406 W St. George Blvd. St. George, UT. 84770
What is there to do in St. George?
Dinner Recommendations:
- Wood Ash Rye
- Cliffside
- George’s Corner
- Chef Alfredo’s
- Cappelletti’s
- Anasazi Steakhouse
- Pica Rica BBQ
- Nonna Ina
Bars and Nightlife:
- The Hive
- Spiritual
- Firehouse
Coffee Shop:
- FeelLove Coffee
- Perks!
- Beans & Brews
Other Attractions:
- World Famous Zion National Park is a 45 minute drive away
- Beautiful Snow Canyon State Park is a short 10 minute drive away
- Sand Hollow State Park is a quick 20 minute drive away
- Dixie Rock hiking is right in town