Frequently Asked Questions
Admission & Getting Started
Do I need to have my cosmetology license to learn IBE®?
You must be a licensed cosmetologist in your state to enroll or almost done with your cosmetology school program. You may enroll in the course but will not be certified until you are officially licensed.
Do I need to have extension experience to apply?
Absolutely not! Some of our best stylists have been those who’ve never picked up a needle and thread before.
Can I apply while I am still in cosmetology school or working as an apprentice to become licensed?
Yes, you may enroll in the course and work with your mentor, but you will not be certified until proof of licensure.
Do you offer group and salon discounts on certification?
Yes! We offer a 10% discount to groups of 4 to 7 stylists and a 20% off discount to groups of 8 or more stylists wanting to become certified in IBE®. Groups of 8+ will have the option, upon completion of the course, to come as a group to IBE® Headquarters in St. George, UT for a private 1-day Beyond Certification training. Reach out to email@example.com for more information.
Can I apply if I don’t speak English?
Our training videos are all in English so you do need to understand to get the most of your training. However, if you are comfortable speaking a different language, you can work with a translator app and your mentor to make sure you feel confident with the method. We are always working to provide other languages to our program! Spanish education is on the way!
When will I hear back about my application?
Our current waitlist is 7-10 days. After that someone from our Admissions team will contact you via text message.
How long does the course take to complete?
We want you to set a goal to complete within 8 weeks. But within those time frames, it’s really up to you and the time you set aside to work on your certification. Some finish in as little as a week! As long as your communication with your mentor is constant, you have as much time as you need to complete your training.
Please note: If 8 weeks goes by without communication with your mentor, your access to the videos will be revoked and you will need to reach out to your mentor to reinstate your enrollment. If 6 months pass without any active communication, there will be a re-enrollment fee of $1000 to begin the program again.
Can I do in-person training?
Yes! Once you complete IBE® certification, you can attend in-person classes at the IBE® Education Center in St. George, UT. Now included with your education is Beyond Certification, a 1-day class available to all IBE® Certified stylists within 1 year of completion.
If you don’t enroll within 1 year and still want to attend this class you will be charged a class enrollment fee of $1300.
Visit IN-PERSON CLASSES on the IBE® website for more information.
I just enrolled! When will I receive my starter kit?
We ship starter kits within 24 hours upon enrollment. You will typically receive your kit within 3-5 business days.
What comes in the starter kit?
The starter kit will come with everything you need to get started with the exception of a mannequin head. A triple set of custom-fabricated pliers, bead removal tools, 3 colors of custom beads, thread, clips, practice wefts, and everything else you need to work through your certification.
How do I become an IBE® Certified Stylist?
Once you are accepted into the program, you will begin the one-on-one mentorship with your hand selected IBE® Mentor. This Mentor is dedicated to you! IBE® brings a hybrid of technology and one-on-one mentoring to your education experience. All IBE® modules and training sessions are shot in high definition and broken down into 3 different certification sections. You can pause, stop, rewind and work at your own pace and always have a front-row seat. Once you’ve completed the course with your mentor, you’ll have officially earned your certification and become an IBE® Certified Stylist!
How do I become an IBE® Master Stylist?
To advance from Certified Stylist to Master Stylist, you must complete the full IBE® Masters Technique Course which includes submitting all of the required rows to your IBE® technique mentor and receiving their approval. Once that is completed, your designation on the map will automatically change and you will receive your certificate in the mail. For completion of Business, Color, and Cutting Foundations, you will not receive a new designation.
How do I become an IBE® Elite Artist?
The opportunity to advance from Master Stylist to Elite Artist is available three times a year. To qualify, you must:
1. Confirm that you are currently as Master Technician.
2. Confirm that you have graduated all four IBE® Masters courses.
3. Maintain an active Boost Membership.
4. List “IBE® Elite Artist” on your website and all social media platforms.
5. Continue to uphold the IBE® User agreement.
6. Uphold the IBE® Culture agreement.
How do I become an IBE® Platform Artist?
Once you are an Elite Artist, you have the opportunity to apply to represent IBE® and become part of our Global Platform Artist Team. This advancement will be available to Elite Artists twice each calendar year. As a Platform Artist, you will have the ability to shine as an individual and use your strengths to help best represent IBE® and contribute to the community.
The IBE® Method Difference
What’s the difference between IBE® and other “invisible” methods?
IBE® was created with the health of the client’s scalp and hair at the top of our list. We create a unique track that focuses on flexibility and equal weight distribution. Our track is durable and is easily maintained due to the continuous track. We believe that minimal points of contact equal maximum points of damage. Unlike other traditional beaded weft methods, with IBE® there is no contact of a bead with the scalp at any time. Because of that, as well as our focus on proper tension, IBE® is a much more comfortable extension experience for guests.
With IBE®, our focus is on the precision of stitching and beadwork which allows for a longer time in between move ups.
How is an IBE® flip up different then others?
Invisible Bead Extensions® is known as the “Original Flip Up” for good reason. It is the first Patented extension method to show a bead-less flip up. We were the first to truly research and develop a method which put the safety of the clients hair and scalp first. We were the first to be transparent with our grow out, showing the world what our guest’s extensions look like at 6, 10, 16, and 26 weeks! Nothing to hide here!
Many methods have tried to copy the IBE® flip up but we are confident that what is taught here remains the best. Our attention to detail is unmatched. Our emphasis on proper tension and placement is not found in any other extension training system. Our authenticity will never be in question, for we know that we created this to solve the problems with other methods and training systems, not to just copy a photo.
How is your training program unique?
We don’t believe our method can be taught or learned in a day. For this reason, we created our education videos for you to watch as many times as you’d like from anywhere in the world. We start off on the right track by pairing you with a private IBE® mentor who will be there to help you every step of the way. From start to finish, you’ll get all the support you need.
Store Orders & Shipping
Who do I talk to about an IBE® Store return?
Please read the Refund & Returns Policy
Can I return hair?
For all unopened hair, we can accept returns initiated within two weeks from the date the order was delivered. Due to federal regulations, once any ties have been cut, removed, or altered from any original bundling of hair, we are unable to accept returns or exchanges. For returns please read the Refund & Returns Policy and then visit our Return/Exchange Center to submit your request.
What happens when my package doesn’t arrive on time?
Packages do get lost sometimes. Please allow 7-10 business days for a lost package to arrive. If your package hasn’t arrived within 7-10 business days, we will gladly ship a new order or refund. You can also notify firstname.lastname@example.org and we will help you track or replace the order.
What does shipping protection provide?
When you check out of the IBE® store you have the option to purchase shipping protection. If you purchase shipping protection and your package doesn’t arrive on time your shipping protection will provide IBE® to ship you a new order or refund you.
Should I ship to my salon or home address?
We recommend shipping to your home address. We’ve noticed items not arriving on time, getting lost or stolen delivered to the salon address. Please note; some mailing companies do not deliver on weekends to businesses.
IBE®️ Travel & Accommodations
What airport should I fly into?
You can fly directly into St. George, UT (SGU) or you can fly into Las Vegas, NV (LAS) which is a 2 hour drive from St. George. Note the hour time difference between UT and NV.
Where should I stay when coming to a class at the Education Center?
Check out the IBE®️ Beach House here: IBE®️ Travel & Accommodations
What is there to do in St. George?
- Wood Ash Rye
- George’s Corner
- Chef Alfredo’s
- Anasazi Steakhouse
Bars and Nightlife:
- The Hive
- FeelLove Coffee
- Beans & Brews
- World Famous Zion National Park is a 45 minute drive away
- Beautiful Snow Canyon State Park is a short 10 minute drive away
- Sand Hollow State Park is a quick 20 minute drive away
Is IBE® the same as hand tied extensions?
Hand-tied extensions is the TYPE of weft used; IBE® is the method.
Can I do IBE® with flat wefts or machine tied wefts?
IBE® was created specifically for the use of hand-tied and micro wefts. Every single measurement, stitch, and placement is done with only the use of hand-tied wefts. If another type of weft is used, we cannot guarantee the full IBE® experience will be met.
How often do I need to get my extensions reinstalled?
We recommend your first follow-up appointment at 7 weeks. At that time, your stylist will evaluate your grow-out and determine if you can go longer in between appointments. On average, one has their rows reinstalled between 8-10 weeks.
How long does the hair last?
Quality hand-tied and micro weft hair will last on average 6-12 months. With proper styling care and the proper use of professional hair products, you can easily get one year out of your hair. The hair we have in our IBE® online store is the highest quality hair on the market and we can only vouch for that. There are many types of hair on the market with different origins, so make sure you’ve researched the company if you look outside our store.
How much does IBE® cost to get installed?
IBE® is not a one price fits all. Pricing is different for everyone and is dependent on many factors. Contact your certified stylist of choice from our locator and they will set up a consultation appointment to go over everything with you.
I had an IBE® install and it looks nothing like your pictures, what should I do?
First, verify that your stylist is indeed on our locator. Second, if you’re unhappy with your install we recommend contacting your stylist and let them try to make it right. If you do not wish to see them again, find another stylist on our locator. We provide the same in depth education to all of our stylists. Unfortunately some choose to further their education and practice… others do not and this is out of our control.
What products do you recommend using on my extensions?
We recommend using Goldie Locks®. These products focus on enhancing the experience you can have with your hair, from the inside out. Not only does this product line encompass internal well-being and balance, but provides added support to those transformative results by offering an entire line of luxury hair care. Find more info on Goldie Locks® at https://goldielocks.com/
What if I have a problem with my IBE® stylist.
Unfortunately we have no control over our stylists and how they run their business. If you are unhappy with your stylist first contact them and see if they can make it right with you. If they cannot, find another stylist on our locator.
Is there a number to call to speak with someone regarding questions/problems?
We do not have a landline. Any questions/problems can be answered through our customer service at email@example.com.
What is the refund policy for IBE® Education?
There are no refunds for IBE® Certification. Once the first payment has been made and you’ve been given access into the education, no refunds will be issued.
How can I contact support with questions?
To reach support at IBE®, send an email to firstname.lastname@example.org.
To reach support at Goldie Locks®, send an email to email@example.com
I enrolled in IBE® but never completed the course, can I come back to finish my certification?
Yes! We would love to have you back. If it has been over 6 months since you’ve communicated with your mentor, there will be a re-enrollment fee of $1000 to complete the course.
IBE® Masters Program
Can I register for Masters if I am not yet certified?
No, you must be completely certified to join the Masters program.
I enrolled in Masters, now what?
Upon enrollment, you will be added to a private class forum in our IBE® Stylists app. Your Masters kit will be mailed out 2 weeks before classes start. Check the app for details and updates.
What is required for Masters Business, Color and Cutting Foundations:
You will be required to view the 6 virtual classes and 6 LIVE Zoom Masterminds. If you cannot make the live zoom, you will be required to watch the replay. There will be accountability for each course based on the topic. You will not receive your Masters certificate unless you have completed all required homework and submissions for each class.
What is required for Masters Technique:
You will be required to view the 6 virtual classes and 6 LIVE Zoom Masterminds. If you cannot make the live zoom, you will be required to watch the replay. There will be accountability for each course based on the topic. You will not receive your masters certificate unless you have completed all required homework and submissions for each class. Additionally:
- You must be willing and able to complete the program within one year. This would require a minimum of 10 clients. If you have less than 10 clients or have a big reduction in clientele for unforeseen circumstances, please communicate with your technique mentor and we will adjust your timeline.
- Communication needs to be active. We strongly suggest communication is happening at least bi weekly with your technique mentor and practicing on mannequins if there are no clients. If there is a break in communication for a period of over 8 weeks, you will be considered inactive and will lose access to your mentor and the Masters technique videos. You will need to reach out to firstname.lastname@example.org to regain access and recommit to completion with your technique mentor.
- Communication for leaves of absence is required. You will need to let your technique mentor know via WhatsApp if you plan on taking an 8 week or more break. Leaves of absence can be, but not limited to, maternity leaves, relocation, medical leave, etc.
- Re-enrollment fee: If you have not regularly been in communication with your technique mentor for 6 months or more, you will need to reach out to email@example.com to recommit to completing the course and get your account reactivated for a fee of $1000.
When are the Master enrollment dates for each session?
Enrollment: October 3rd
Course Dates: January-April
How often are Masters sessions held?
Our Masters sessions are held in January, May and August.
What is the refund policy for Master Classes?
There are no refunds for Masters. If needed, we will make a one time exception to withdraw from a course and you’ll receive a credit to your account for a future online or in person class. Please note, one month prior to classes starting, no changes allowed.
What do I get as a boost member?
You receive a premium place for advertising on our IBE® stylist locator map. You get access to our continued education portal, where everything from tricks and hacks, to personalized videos troubleshooting your guests are available to you. You also get a 30% discount in our IBE® online store, excluding hair. We offer Boost Exclusive Education on all topics from business, color, cutting and technique.
Where do I find the IBE® app?
Search “IBE® Stylists” in the app store on your mobile device. You’ll sign in with the same email and password that you use on the IBE® website.
I just completed my certification, when will boost start?
Your boost membership will start within 48 hours after completing certification. We will send you a text and email as soon as it’s all set up and ready to go.
Can I access the forum in the app before I get certified?
No, you need to be certified to have access to the forum as a boost member.
I’m a boost member, but the app still says I’m not?
Sign out and then sign back in, it may just need a quick update.
I need to update my info on the map, how do I do that?
You can sign into your profile on the IBE® website to change all of your info that shows on the map. Go to www.invisiblebeadextensions.com and click where it says “PROFILE” to sign in. Once signed in, you’ll see where you can edit all of your personal, salon and billing info.
I need to change my card that you have on file, how do I do that?
You can update your billing info in your profile on the IBE® website. Go to https://www.invisiblebeadextensions.com/ and click where it says “PROFILE” to sign in. Once signed in, you’ll see where you can edit all of your personal, salon and billing info.
I’m certified in IBE® but my name is not showing on the stylist locator.
Sign into your profile on the IBE® website to add or update your salon information. The information that is listed there is what will populate your location and name on our map. Please note, if you choose to join the boost program, you will receive a map marker and your contact information will be posted on the locator; If you choose not to join boost, only your name will show on the locator.
How do I cancel or reactivate my boost membership?
Send an email to firstname.lastname@example.org and they will be able to help you out.
I’m having a problem with my hair extensions purchased from the IBE® store! What can I do?
Please reach out to the IBE® stylist that installed your hair extensions. He or she can then reach out directly to us by emailing email@example.com. *We will not respond to questions from clients.
How do I take good care of my hair?
We recommend brushing your hair 3-4 times a day and then braiding it before you go to bed. It’s also best to sleep on a silk pillowcase or use a silk bonnet. Make sure to always use professional products, we recommend GoldieLocks as it is formulated for extensions first. Extensions require ultra hydrating products. Stay away from anything reparative, as this usually means protein is present which is not recommended for use on hair extensions. Also stay away from Keratin products as well as Olaplex.
Will the wefts match your hair color?
Proper consultation is so important for color match so be sure to go to an IBE® stylist who has an appropriate color ring.
Are they long lasting?
Hand tied hair extensions typically last between 9-12 months, depending on how you care for them. It is very important to use professional hair products on hand tied extensions and follow all maintenance instructions from your stylist.
Does the curl pattern relax with your wefts?
No, our curly hair does not relax. So make sure the texture match is correct upon consultation.
Can I razor cut this hair?
We never recommend razor cutting curly hair. You can however razor cut our straight hair.
What is your return policy?
Please refer to our return policy here: https://shop.invisiblebeadextensions.com/policies/refund-policy
Who should I contact for restock information?
We notify stylists of restock information through our Instagram, email, text and IBE® Stylists App. If you are a BOOST member you will get restock information 24 hrs prior to everyone else. You can also use the ‘Notify Me’ button on the item information page.