Frequently Asked Questions

Admission & Getting Started

Do I need to have my cosmetology license to learn IBE®?

Yes, you must be a licensed cosmetologist in your state to enroll.

Can I apply if I am still in cosmetology school?

Yes! We recommend you fill out an application when you have 8 weeks left before graduating school. Upon acceptance, you can begin your training and be certified at the same time you receive your license. 

Do I need to have extension experience to apply?

Absolutely not! Some of our best stylists have been those who’ve never picked up a needle and thread before. 

Can I apply if I don’t speak English?

Our training videos are all in English so you do need to understand to get the most of your training. However, if you are comfortable speaking a different language, you can work with a translator app and your mentor to make sure you feel confident with the method.

When will I hear back about my application?

Our current waitlist is 10-14 days. After that someone from our Admissions team will contact you via text message. 

How long does the course take to complete?

We want you to set a goal to complete within 8 weeks. But within those time frames, it’s really up to you and the time you set aside to work on your certification. Some finish in as little as a week! As long as your communication with your mentor is constant, you have as much time as you need to complete your training. 

Can I do in-person certification?

Yes! Starting January 2022, we will offer a hybrid training of in person and online certification.  We don’t believe our method can be taught in a day, but you can come get your start in our education center and leave with the confidence you’ll need to complete the certification online. 

More details coming soon.  

I just enrolled! When will I receive my starter kit?

We ship starter kits within 24 hours upon enrollment. You will typically receive your kit within 3-5 business days.

What comes in the starter kit?

The starter kit will come with everything you need to get started with the exception of a mannequin head. A triple set of custom-fabricated pliers, bead removal tools, 3 colors of custom beads, thread, clips, practice wefts, and everything else you need to work through your certification. 

Climbing the IBE® Ladder

How do I become an IBE® Master Stylist?

To advance from Certified Stylist to Master Stylist, you must complete the full IBE Masters Technique Course which includes submitting all of the required rows to your IBE technique mentor and receiving their approval.

How do I become an IBE® Elite Artist?

You must complete all 4 IBE® Masters Courses: Business, Cut & Style, Color and Technique, including the required rows that come with Masters Technique. You will then have the opportunity to view and agree to the Elite Artist Agreement to officially become an IBE® Elite Artist. 

How do I become an IBE® Educator?

We will have an application period each September (beginning September 2022) where current Elite Artists can apply to become an IBE® Educator. If you don’t get accepted, you may reapply each year.

Can I teach IBE® and certify other stylists once I’m an IBE® Educator?

Only IBE® Mentors are allowed to certify stylists to use the Invisible Bead Extensions® method.

Can I have stylists shadow me if I’m an IBE® Elite Artist or Master Stylist?

Only IBE® Educators and Mentors have the opportunity to participate as educators in the IBE® shadowing program.

What do I have to do to keep my IBE® Elite Artist status?

You must uphold the standards of the IBE® Elite Artist contract which includes, but is not limited to, attending at least one of the two elite trainings we hold yearly.

Where is the IBE® Elite Artist & IBE® Educator training held and how often?

Training will be held at IBE® Headquarters in St. George, UT in March and September. Elite Artists will be required to attend at least one, Educators will be required to attend both. More information coming soon.

What do I have to do to keep my IBE® Educator status?

You must uphold the standards of the IBE® Educator contract, which includes the following:

  • Attending 2 Educator trainings that we hold yearly in March and September.
  • Completing at least 2 stylist shadow days per quarter.
  • Following IBE® branding guide for social media.
  • Actively involved in IBE® community through all social media platforms.
  • Only using and promoting hair and tools provided in the IBE® store.
  • Submitting 5 rows per month for review .

Each September, we will review your IBE® Educator designation and make sure all standards are being upheld.

The IBE® Method Difference

What’s the difference between IBE® and other “invisible” methods?

IBE® was created with the health of the client’s scalp and hair at the top of our list. We create a unique track that focuses on flexibility and equal weight distribution. Our track is durable and is easily maintained due to the continuous track. We believe that minimal points of contact equal maximum points of damage. Unlike other traditional beaded weft methods, with IBE® there is no contact of a bead with the scalp at any time. Because of that, as well as our focus on proper tension, IBE® is a much more comfortable extension experience for guests.

With IBE®, our focus is on the precision of stitching and beadwork which allows for a longer time in between move ups. 

How is an IBE® flip up different then others?

Invisible Bead Extensions® is known as the “Original Flip Up” for good reason. It was the first extension method to even show a bead-less flip up. We were the first to truly research and develop a method which put the safety of the clients hair and scalp first. We were the first to be transparent with our grow out, showing the world what our guest’s extensions look like at 6, 10, 16, and 26 weeks! Nothing to hide here!

Many methods have tried to copy the IBE® flip up but we are confident that what is taught here remains the best. Our attention to detail is unmatched. Our emphasis on proper tension and placement is not found in any other extension training system. Our authenticity will never be in question, for we know that we created this to solve the problems with other methods and training systems, not to just copy a photo.

How is your training program unique?

We dont believe our method can be taught or learned in a day.  For this reason, we created our education videos for you to watch as many times as you’d like from anywhere in the world. We start off on the right track by pairing you with a private IBE® mentor who will be there to help you every step of the way. From start to finish, you’ll get all the support you need. 

Store Orders & Shipping

Who do I talk to about an IBE® Store return?

All inquiries dealing with the IBE® Store can be sent to shipping@invisiblebeadextensions.com

Can I return hair?

For all unopened hair we can accept returns initiated within two weeks of the purchase date. Due to federal regulations, once any ties have been cut, removed or altered from any original bundling of hair, we are unable to accept returns or exchanges.

Can I make an exchange?

We typically don’t allow exchanges. If you want to exchange for something else, we recommend you make a new purchase and return what you don’t want.

What information do I need to include in my return?

Please include your full name, order number if possible and RA# from Kitsune, if applicable.

Something is not right with my order…

If you were shipped the wrong order or a faulty item, please notify us immediately at shipping@invisiblebeadextensions.com with the order number and faulty or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

Where can I send returns?

440 W St George Blvd.
St George, UT 84770

What happens when my package doesn’t arrive on time?

Packages do get lost sometimes. Please allow 7-10 business days for a lost package to arrive. If your package hasn’t arrived within 7-10 business days, we will gladly ship a new order or refund. You can also notify shipping@invisiblebeadextensions.com and we will help you track or replace the order.

What does shipping protection provide?

When you check out of the IBE® store you have the option to purchase shipping protection. . If you purchase shipping protection and your package doesn’t arrive on time your shipping protection will provide IBE® to ship you a new order or refund you.

Should I ship to my salon or home address?

We recommend shipping to your home address. We’ve noticed items not arriving on time, getting lost or stolen delivered to the salon address. Please note; some mailing companies do not deliver on weekends to businesses.

Where can I find restock information on products and EHT hair?

We alert everyone of product restock information through Instagram and also on the app.

General Questions

Is IBE® the same as hand tied extensions?

Hand-tied extensions is the TYPE of weft used; IBE® is the method.

Can I do IBE® with flat wefts or machine tied wefts?

IBE® was created specifically for the use of hand-tied wefts. Every single measurement, stitch, and placement is done with only the use of hand-tied wefts. If another type of weft is used, we cannot guarantee the full IBE® experience will be met.

How often do I need to get my extensions moved up?

We recommend your first move up at 7 weeks. At that time, your stylist will evaluate your grow out and determine if you can go longer in between appointments. On average, most women get their rows reinstalled between 8-10 weeks.

How long is the average appointment time?

One row takes on average 45-60 minutes to install. The longer a stylist has been IBE® certified and practicing the method, the quicker they are!

How long does the hair last?

Quality hand-tied hair will last on average 6-12 months. With proper styling care and the proper use of professional hair products, you can easily get one year out of your hair. The hair we have in our IBE® online store is the highest quality hair on the market and we can only vouch for that. There are many types of hair on the market with different origins, so make sure you’ve researched the company if you look outside our store.

How much does IBE® cost to get installed?

IBE® is not a one price fits all. Pricing is different for everyone and is dependent on many factors. Contact your certified stylist of choice from our locator and they will set up a consultation appointment to go over everything with you.

I had an IBE® install and it looks nothing like your pictures, what should I do?

First, verify that your stylist is indeed on our locator. Second, if you’re unhappy with your install we recommend contacting your stylist and let them try to make it right. If you do not wish to see them again, find another stylist on our locator. We provide the same in depth education to all of our stylists. Unfortunately some choose to further their education and practice… others do not and this is out of our control.

What products do you recommend using on my extensions?

We recommend only using professional products on your extensions. We prefer Kevin Murphy or Davinese products.

What if I have a problem with my IBE stylist.

Unfortunately we have no control over our stylists and how they run their business . If you are unhappy with your stylist first contact them and see if they can make it right with you. If they cannot, find another stylist on our locator.

Is there a number to call to speak with someone regarding questions/problems?

We do not have a landline. Any questions/problems can be answered through our Instagram or email.

IBE® Masters

Can I apply for Masters if I am not yet certified?

No, you need to be completely certified to be eligible for the Masters program. As soon as you certify, you can submit an application.

I submitted my Masters application, now what?

We will reach out to you via text and email with more information in 7-10 business days.

I enrolled in Masters, now what?

Upon enrollment, you will be added to a forum in our IBE® Stylists app. Your masters kit or inserts will be mailed out 2 weeks before classes start. Check the app for details and updates.

I applied for the last round of Masters… Do I need to apply again?

You will need to apply for Masters once every calendar year. If you’re unsure how long it has been, apply again.

How soon does enrollment start for an upcoming Masters session?

Enrollment and registration for our Masters sessions is opened three months before each start date.

Session / Registration
January / October
May / February
September / June

How often are Masters sessions held?

Our Masters sessions are held in January, May and September.

IBE® Boost

What do I get as a boost member?

You receive a coveted spot for advertising on our IBE® stylist locator map. You get access to our continued education portal, where everything from tricks and hacks, to personalized videos troubleshooting your guests are available to you. You also get a 30% discount in our IBE® online store, excluding hair.

Where do I find the IBE® app?

Search “IBE® Stylists” in the app store on your mobile device. You’ll sign in with the same email and password that you use on the IBE® website.

I just completed my certification, when will boost start?

Your boost membership will start within 1 week after completing certification.  We will send you a text as soon as it’s all set up and ready to go.  

Can I access the forum in the app before I get certified?

No, you need to be certified to have access to the forum as a boost member. 

I’m a boost member, but the app still says I’m not?

Sign out and then sign back in.. it may just need a quick update. 

I need to update my info on the map, how do I do that?

You can sign into your profile on the IBE® website to change all of your info that shows on the map. Go to www.invisiblebeadextensions.com and click where it says “PROFILE” to sign in. Once signed in, you’ll see where you can edit all of your personal, salon and billing info.

I need to change my card that you have on file, how do I do that?

You can update your billing info in your profile on the IBE® website. Go to https://www.invisiblebeadextensions.com/ and click where it says “PROFILE” to sign in. Once signed in, you’ll see where you can edit all of your personal, salon and billing info.

What if I want to start my BOOST membership again?

Send us a text or email and we’ll get your membership reactivated.

I’m certified in IBE® but my name is not showing on the stylist locator. 

Sign into your profile on the IBE® website to add or update your salon information. The information that is listed there is what will populate your location and name on our map. Please note, if you choose to join the boost program, you will receive a map marker and your contact information will be posted on the locator; If you choose not to join boost, only your name will show on the locator. 

Kitsune

I’m having a problem with my Kitsune hair extensions! What can I do?

Please email info@kitsunehairco.com for all questions.

How do I take good care of my hair?

We recommend brushing your hair 3-4 times a day and then braiding it before you go to bed. It’s also best to sleep on a silk pillowcase or use a silk bonnet. Use good quality products like Davines oi, and Davines natural tech; Anything really moisturizing is amazing for our hair. Stay away from anything “reparative”. Anything that has keratin in it, olaplex etc is not good for hair extensions.

Will the wefts match your hair color?

Proper consultation is so important for color match so be sure to go to an IBE® stylist who has a Kitsune color ring!

Are they long lasting?

Hand tied hair extensions typically last between 9-12 months, depending on how you care for them. It is very important to use professional hair products on hand tied extensions.

Is The Great Wave curly or wavy?

It is definitely more of a curl than a “wave”. We named this collection The Great Wave after a famous Japanese painting.

Does the curl relax?

No, our curly hair does not relax. So make sure the texture match is correct upon consultation.

Can I razor cut this hair?

We never recommend razor cutting curly hair, but especially not when wet. You can razor cut our straight hair though.

What is your return policy?

We offer returns or exchanges for unopened products within 2 weeks after purchasing. Anything that has been opened or unbundled is no longer eligible for return. If you have any other questions, please email info@kitsunehairco.com.

Who should I contact for restock information?

If you are a BOOST member you will get restock information 24 hrs prior to everyone else. We notify stylists of restock information through our Instagram pages and also through email/text and the app.